Help center

Guides to invoicing, bookkeeping, taxes, and your Norman account. Includes GmbH and UG companies, the mobile app, and integrations with API, MCP, and automations.

Business registration

Freelance registration, trade setup, tax registration, and partner onboarding.

Complete the tax registration questionnaire with Norman

The six steps of the questionnaire, the decisions on VAT and bookkeeping, the transmission to the Finanzamt, and what happens next.

Correct the tax registration questionnaire after filing

What is still technically possible after submission and how to correct details directly with the Finanzamt.

Deregister freelance or business activity

Why Norman does not submit deregistration forms and who to contact for deregistration.

Form a company with the Norman app in ChatGPT

Open Norman in ChatGPT Apps and start the guided formation of a German UG or GmbH there.

Speed up your tax number after tax registration

How long the tax number can take after the Fragebogen and how to follow up with the Finanzamt.

Which legal forms does Norman support?

Which legal forms and business structures Norman supports across the app, tax advisory service, incorporation service, and partner integrations.

Invoicing

Invoice fields, currencies, reverse charge, and invoice behavior in Norman.

Cancel or correct an invoice

An issued invoice is wrong? A cancellation invoice reverses all of it, a credit note reduces part of it. How both work in Norman.

Create a delivery note

Create a delivery note from an invoice or an approved quote. It shows lines and quantities without prices, and Norman files it under Files.

Create quotes and convert them to invoices

From draft to invoice: the stages a quote passes through in Norman, how you mark it as approved and convert it into an invoice with one click.

Create, send and receive e-invoices

Norman puts the e-invoice into every invoice automatically, sends it as a ZUGFeRD PDF and reads incoming e-invoices. And what is missing when none is created.

Creating invoices in foreign currencies

How to issue invoices in US dollars and other currencies and book them correctly.

Fill invoice lines from products

Pick a catalog product on an invoice line, update it from the line, or save a typed line as a new product.

Invoice numbers and number sequences

How Norman numbers invoices, cancellation invoices, credit notes, quotes and delivery notes, continues your own format and restarts in a new year.

Invoice status, drafts and payments

What each status means, when you save a draft or issue, how Duplicate works and how Norman matches payments.

Invoice template settings: business details, payment details and design

Set the details and design that Norman uses for new invoices and quotes, including your logo, payment details and invoice template.

Kleinunternehmer: VAT on invoices and expenses

How to handle outgoing invoices and supplier invoices in Norman as a Kleinunternehmer.

Line descriptions and units of measure on invoices

Add a description under an item, choose a unit such as hours or days, and see how both print on the PDF and in the e-invoice.

Mandatory details on an invoice

What an invoice in Germany must contain and how Norman fills it in automatically.

Payment reminders and dunning notices

Switch on reminders when you create an invoice, and Norman reminds your client by your rule: payment reminder, first dunning notice and final notice, with optional fees and a note before the due date. You can stop any reminder and also send one by hand.

Products & Services: your catalog of reusable invoice positions

Save the products and services you sell once, with price, VAT rate and unit, and fill invoice lines from the catalog.

Reverse charge: on your invoices and for expenses from abroad

When the VAT liability shifts to the recipient, what goes on the invoice, and how to book services from abroad correctly in Norman.

Send invoices by email

Send an invoice when you save it or later: preview, your own templates, variables, a copy to you, what your client receives and how you see that the email arrived.

Service dates or delivery date on an invoice

Why Norman asks for a service period for services and one delivery date for products.

Set up recurring invoices

Repeat an invoice: on each date Norman makes the next invoice as a draft, issued, or issued and sent. Schedule, periods, placeholders, pausing and ending.

Accounting

Receipts, bank matching, categories, exports, and ongoing bookkeeping.

Assign documents to transactions

How Norman matches receipts and invoices to bank transactions on its own, and how to attach, replace, or unlink a document yourself.

Bank accounts, imports, and manual transactions

How to connect bank accounts and add bookkeeping records by CSV, PDF, DATEV, or manual transaction.

Bank sync expired or no transactions visible

Why bank connections expire, how to reconnect correctly, and what to do about sync delays.

Bill Payment: pay supplier invoices with Norman

Prepare supplier payments, check bank details and authorize transfers from Norman on the web or your phone.

BWA and financial reports in Norman

Where to find your BWA and what applies when a bank asks for a signed or certified BWA.

Connect PayPal and Wise

You connect PayPal and Wise like a bank, through bank sync. You find Wise in the bank list for Belgium.

Edit transactions: category, VAT, line items, finalizing

The transaction list and its filters, the sections of a transaction, splitting into line items, documents, finalizing and bulk actions.

Exports, categories, documents, and personal transactions

How to export transactions and documents, find categories, and record personal or internal movements.

Move from sevdesk, Lexware Office, Accountable, or Sorted to Norman

Learn which data Norman imports from sevdesk, Lexware Office, Accountable, and Sorted, and how each migration works.

Pay a bill on the web or your phone

Follow a supplier invoice from upload to bank authorization, and resolve missing BIC or an unfinished payment.

Record flat rates: home office, meal allowance and private car

Home office days, business trips and drives with your private car need no receipt. Enter the days or km, and Norman calculates the flat rate.

Record refunds with the switch "Is it a refund?"

Money back from a supplier or money back to a customer: mark the bank transaction as a refund instead of creating a transaction with a negative amount.

GmbH & UG

Step by step: set up your books, migrate records, keep accounts current, and close the year.

Company accounting: start here

Your route from company setup and migration to daily bookkeeping, annual close, E-Bilanz and tax returns.

Complete your company details

Which company details you need, where to enter them, and when missing information blocks your next step.

Choose your SKR and create an account

Find or create an account, choose its type and availability, and avoid unintended changes to your SKR framework.

Migrate your books and opening balances

Choose the right migration scenario, analyse DATEV files, reconcile the preview and confirm the import.

Resolve missing accounts during migration

Review and create missing Ledger accounts inside migration without importing balances prematurely.

Assign an account to E-Bilanz

Choose a reporting position for a custom account and understand what the assignment does and does not change.

Keep your company books current

Record invoices and receipts, review transactions, check VAT and avoid duplicate imports.

Map bank accounts to the Ledger

Separate bank, cash, PayPal and card balances with account mappings and individual payment-account overrides.

Record assets and check depreciation

Bring existing assets into Norman, record new purchases and reconcile the asset register with the Ledger.

Run payroll for a director-only GmbH or UG

Pay yourself an agreed director salary, approve the month, file wage tax and check the expense in your company books.

Review the Ledger and export your books

Use Journal, SuSa, open items and financial statements, then export the complete Ledger for your advisor.

Work in the Journal: manual postings and Storno

Trace every posting to its source, add manual postings for adjustments and correct mistakes with a Storno and a new posting.

Prepare and lock your annual close

Reconcile the year, resolve blocking issues, test the E-Bilanz and understand the irreversible lock.

Submit E-Bilanz and handle disclosure separately

Understand test previews, binding submission, the transmission protocol and the separate disclosure PDF.

Prepare and submit company tax returns

Find the right company tax report, review its figures, preview the return and check the submission result.

Payroll

Add employees, run a payroll month, record absences, and produce wage documents.

Run payroll for one director and two employees

A complete GmbH/UG workflow: add your team, approve the month, file wage tax, pay the amounts and check your books.

File wage tax and finish payroll in your books

From an approved month to the Lohnsteuer-Anmeldung, submission evidence, payment matching and year-end accounting.

Payroll for a sole trader with employees

Separate your own drawings from employee pay, arrange wage tax filing, and bring the payroll records into your EÜR bookkeeping.

Correct the gross salary in an approved month

Prepare and approve a correction, compare the payslip versions, and understand when an approved month cannot be changed.

Prepare a U1 and U2 reimbursement overview

Record your fund's reimbursement terms, review the U1 and U2 preparation from approved payroll, and see which steps remain outside Norman.

Record sick pay and review the U mark

Record continued pay and Krankengeld correctly, review unpaid interruptions, and understand what the annual U count confirms.

Record the vacation entitlement and read the balance

Why Norman asks you for the agreed days instead of calculating them, how taken days come out of the work schedule, and when a carry-over is allowed.

Which absence type to choose

What each absence type does to pay, which confirmations it asks for, and which ones leave a social-insurance task for you.

Taxes

VAT returns, nil returns, deadlines, filing obligations, and corrections.

Correct a submitted UStVA

How to correct a VAT return already submitted through Norman and when not to resubmit a report.

Create and file the UStVA in Norman: step by step

From the prerequisites through the preview to the transmission to the Finanzamt and the payment: how to file your VAT advance return with Norman.

Does Norman offer a tax advisor service?

What Norman itself provides, what is not included in the software, and how the separate tax advisor program works.

Is Norman connected to ELSTER?

How Norman submits tax reports to ELSTER through the official ERiC interface.

Report history and data sent to the Finanzamt

Where to find submitted tax reports and which data is transmitted when you file.

Tax reports: fix errors and states

The submit button is grey, ELSTER rejects the return, the status is wrong: what is behind it and what to do.

VAT return with no revenue: do I file a nil return?

Even in months without revenue the VAT return is due — here is how to file the nil return correctly.

Video guide: your first UStVA in Norman

A German step-by-step video showing how to get started in Norman and prepare a VAT return including reverse charge.

Which tax years and tax filings does Norman support?

Supported tax years and filings for sole traders, freelancers, UGs and GmbHs.

Why can't I see the Zusammenfassende Meldung?

When the EC Sales List appears in Norman and which details are required for EU B2B revenue.

Integrations

Automations, connected services, the Public API, MCP, and workflows with n8n or Make.

Automations: start here

Find your way around Rules, Workflows, Agents, Integrations and MCPs, and choose how to connect Norman to your tools.

Connect services and manage your integrations

Connect business tools and messaging apps, check synchronization and resolve common connection problems.

Public API: connect your software to Norman

Create an API key, understand company access and permissions, and make your first request from a script or integration.

Use Norman in n8n and Make

Configure an HTTP request with a Norman API key, test the response and build a reporting or invoicing workflow.

Connect Norman to an AI assistant with MCP

Connect Claude, ChatGPT, Cursor or a compatible MCP client, choose your company and start with a useful first request.

Account & settings

Account access, data, privacy, profile details, and connected services.

Change the email address of your Norman account

You cannot change your login email yourself. Ask Norman Support to replace your current email address with a new one.

Change the language and appearance: web and app

How to switch the language of Norman in the browser and in the iPhone or Android app, and what the language does not change.

Deleting your data: how it works at Norman

How to have your account and data deleted at Norman and which retention periods apply.

Multi Company: manage multiple businesses in Norman

Add a company, switch between businesses and archive an entity while keeping each company's records separate.

Plans, managing and cancelling your subscription

Which plans exist, what the Free plan includes, what paid plans unlock, and how to subscribe, switch or cancel.

Mobile app

Norman on iPhone and Android: download, scan receipts, create invoices and work on the go.