Help center
Answers for business registration, invoicing, accounting, taxes, and your Norman account.
Business registration
Freelance registration, trade setup, tax registration, and partner onboarding.
Correct the tax registration questionnaire after filing
What is still technically possible after submission and how to correct details directly with the Finanzamt.
Deregister freelance or business activity
Why Norman does not submit deregistration forms and who to contact for deregistration.
Speed up your tax number after tax registration
How long the tax number can take after the Fragebogen and how to follow up with the Finanzamt.
Which business types does Norman support?
Which German business types Norman currently supports and which legal forms are not covered yet.
Invoicing
Invoice fields, currencies, reverse charge, and invoice behavior in Norman.
Creating invoices in foreign currencies
How to issue invoices in US dollars and other currencies and book them correctly.
Kleinunternehmer: VAT on invoices and expenses
How to handle outgoing invoices and supplier invoices in Norman as a Kleinunternehmer.
Mandatory details on an invoice
What an invoice in Germany must contain — and how Norman fills it in automatically.
Quotes, cancellations, payment status, and refunds
How to create quotes and cancellation invoices, mark invoices as paid, and record refunds.
Reverse charge: the VAT liability shift explained
When reverse charge applies, what belongs on the invoice, and how Norman detects the case automatically.
Accounting
Receipts, bank matching, categories, exports, and ongoing bookkeeping.
Bank accounts, CSV, and manual transactions
How many bank accounts you can connect and how to record transactions without bank sync.
Bank sync expired or no transactions visible
Why bank connections expire, how to reconnect correctly, and what to do about sync delays or duplicates.
BWA and financial reports in Norman
Where to find your BWA and what applies when a bank asks for a signed or certified BWA.
Exports, categories, documents, and personal transactions
How to export transactions and documents, find categories, and record personal or internal movements.
Switch from Lexoffice, Accountable, or Sorted to Norman
How to import existing data through the Norman migration portal.
Taxes
VAT returns, nil returns, deadlines, filing obligations, and corrections.
Correct a submitted UStVA
How to correct a VAT return already submitted through Norman and when not to resubmit a report.
Does Norman offer a tax advisor service?
What Norman itself provides, what is not included in the software, and how the separate tax advisor program works.
Is Norman connected to ELSTER?
How Norman submits tax reports to ELSTER through the official ERiC interface.
Report history and data sent to the Finanzamt
Where to find submitted tax reports and which data is transmitted when you file.
VAT return with no revenue: do I file a nil return?
Even in months without revenue the VAT return is due — here is how to file the nil return correctly.
Video guide: your first UStVA in Norman
A German step-by-step video showing how to get started in Norman and prepare a VAT return including reverse charge.
Which tax years does Norman support?
Which tax years Norman supports for filings and what to do for older years.
Why can't I see the Zusammenfassende Meldung?
When the EC Sales List appears in Norman and which details are required for EU B2B revenue.
Account & settings
Account access, data, privacy, profile details, and connected services.
Connect Norman to Claude, Cursor, and other AI apps
Where to find your Norman MCP credentials and how to connect an MCP-compatible client.
Deleting your data: how it works at Norman
How to have your account and data deleted at Norman and which retention periods apply.
Managing multiple businesses in Norman
Why Norman maps one business per account and what to do if you run a second activity.
Subscription invoices and the Free plan
Where to find invoices for your Norman subscription and why the Free plan does not expire.