Mobile settings and troubleshooting

Start in Account for your personal details, business settings, subscription and support. Menu grouping can vary by app version: a setting may appear directly in Account or inside a group such as preferences or payments.

1. Adjust the app

1. Open Account and find the setting you want.
2. Use Language to choose an available app language. For German business accounts, German and English are available.
3. Use Appearance for light, dark or system appearance.
4. Open Notifications to review the available reminder preferences.
5. Save changes where a Save button is shown.

Phone-level notification permission is separate from Norman's notification preferences. If reminders do not appear, check both and any Focus/Do Not Disturb settings. Notifications are a convenience, not a substitute for checking your deadlines.

Biometric unlock, where supported and enabled, helps you reopen the app. It does not replace the credentials needed for a fresh sign-in.

2. The screen is loading or information is missing

1. Check your connection and install available updates from the official stores.
2. Reopen the affected screen and use its refresh or retry control.
3. Check your login email, business and any list filters.
4. For missing bank entries, follow bank troubleshooting.
5. Before retrying a payment, invoice send or tax submission, check whether the first attempt succeeded.

If a web screen opens inside Norman, let it finish loading. For a complex form, try the same task in the web app. Do not assume every desktop control has a native equivalent.

Avoid reinstalling as the first step. Saved server records and unfinished local work are different: signing out or reinstalling may discard unsent text or incomplete uploads.

3. Camera, microphone or login problems

• Camera or photos: check Norman's access in your phone settings, or use a saved PDF.
• Microphone: check microphone/speech permission, or type your question.
• Password: use Forgot password with your existing account email.
• Two-factor code: use the code for the current sign-in attempt. Never share it with support.
• Repeated attempts blocked: wait before trying again rather than repeatedly submitting.

4. Contact support

Open Account → Support, or email support@norman.finance.

Include the account email, phone model, OS version, Norman version, the screen and steps, the approximate time, and the exact error. A screenshot with unrelated personal or financial details hidden is helpful. State whether you use the public store app or a TestFlight/test build.

Never include passwords, one-time codes, magic login links, bank credentials or full payment-card details.

For payment access specifically, read subscriptions and restoring purchases.