Bank sync expired or no transactions visible

Why does the bank connection expire?

Under EU Open Banking rules, your consent for bank syncing is time-limited, usually up to 90 days. After that, you need to reconnect.

If the bank or Open Banking provider has technical issues, a connection can also break earlier.

Reconnect correctly

Always use Reconnect on the bank you already have. It renews the consent on the existing connection, so your receipts, categories and edited descriptions stay on your transactions and nothing is imported twice.

1. Do not reconnect repeatedly in quick succession. Rapid retries can disrupt the sync.
2. Reconnect once and wait up to 15 minutes.
3. If you can see the account balance but not the transactions yet, the sync is probably still running.
4. If nothing changes after another 15 minutes, delete the connection, wait until the balance disappears, and connect fresh.
5. If the app still says the bank connection has expired, contact support. We can check for stuck connections on our side.

Do not add the same bank as a new connection while the old one is still there. That is the one case where every transaction is imported a second time, and your receipts and edits stay on the first copy. Use Reconnect, or delete the old connection before connecting again.

How far back are transactions synced?

Norman usually syncs up to 90 days of past transactions. Many banks do not provide older data through the interface. Missing older transactions are then a bank or interface limitation, not a Norman error.

Duplicate transactions

If every transaction appears twice after reconnecting, contact support. Do not delete the old entries yourself: they are the ones carrying the receipts you uploaded and the descriptions you edited. We can merge the duplicates for you and keep your data on the surviving transaction.

Bank shows all accounts instead of only one

Account selection is controlled by the bank and its interface during the connection flow. Some banks let you choose individual accounts; others share all available accounts under one consent.

Norman only receives the data the bank sends. If the bank does not offer selection or filtering, Norman cannot reliably hide individual accounts. With some banks, such as N26, this often affects all accounts under the connection.