Mobile subscriptions: offers, restore and cancellation

Open Account → Subscription to see your subscription or the plans currently offered to your account. The app download and your paid subscription are separate things.

For the product plan comparison, see plans and subscriptions. Web prices are not a promise of the price displayed by your phone's store.

1. Check an offer before buying

1. Check the plan name and what it includes.
2. Choose monthly or annual billing.
3. Read the actual charge, currency and billing period.
4. If a discount is shown, check its duration and the price after it ends.
5. Check the same terms in the final Apple or Google purchase screen before confirming.

A welcome campaign may advertise 75% off for the first three months. On mobile, an introductory offer must be available for the store product and your purchase must be eligible. Do not assume a web coupon will apply to an in-app purchase, or that an annual plan receives a monthly introductory offer.

Store price points and currencies can differ. Compare the introductory amount and renewal amount, not only the percentage label. Do not add web VAT a second time to a store checkout total.

No discount shown? Do not confirm a full-price purchase expecting a discount to appear later. Contact support first if the offer differs from what you expected.

2. Already paid, but the app shows Free?

1. Check that you signed into the correct Norman account.
2. For an Apple or Google purchase, use the store account that originally bought it.
3. Open Subscription and choose Restore purchases.
4. Wait for the result and reopen the subscription screen if necessary.

Restore purchases is for store purchases, not a way to import a Stripe subscription. If you bought on the web, check your existing Norman account and billing status before purchasing again.

3. Manage or cancel with the original provider

• Apple: open iPhone Settings → your name → Subscriptions → Norman. See Apple's cancellation instructions.
• Google Play: open your Google Play subscriptions, choose Norman and follow the cancellation steps. See Google's instructions.
• Norman web / Stripe: use the web subscription management or billing portal for the account that made the purchase.
• Partner-managed account: follow the partner's billing route shown in Norman.

Removing the app is not a cancellation step. Verify the renewal or end date with the billing provider. Do not buy a second subscription to fix an access problem.

For support, include the store/provider, plan, purchase date and order reference. Never send card details, passwords or login codes.