Payment reminders and dunning notices

Norman reminds your clients of unpaid invoices by email. It does so automatically on days you choose, or by hand, step by step: payment reminder, first dunning notice (1. Mahnung), final dunning notice (letzte Mahnung). Like sending invoices, reminders are part of the paid plans, and your client needs an email address.

When an invoice is overdue

On the day after the due date, Norman marks an unpaid invoice as Overdue. Only then do reminders go out. Once the invoice is paid or cancelled, Norman stops reminding.

Set up automatic reminders

You set reminders when you create the invoice:

1. In the editor, click Next.
2. On the last step, switch on the Remind if unpaid card.
3. Under When to remind, click Add reminder and choose 1 to 30 days after the due date or On a specific date. You can add several reminders.
4. Check the Subject and Message of the reminder.
5. Save the invoice.

Norman sends each reminder in the morning of the chosen day, as long as the invoice is overdue. Every automatic reminder uses the text from the card. Norman fills it in the invoice's language, with variables for the client name, invoice number, date, due date and amount. As when you send an invoice, type # to insert a variable.

If your client has no email address, the card is off and shows Needs your client's email address.

For a recurring invoice, the reminders apply to every invoice of the series. There, a fixed date becomes days after the due date. Read Set up recurring invoices.

Send a reminder or dunning notice by hand

1. In the invoice list, click the invoice's Overdue status.
2. Norman opens the next step:
   • Send payment reminder when no reminder has gone out yet,
   • Send first dunning notice (1. Mahnung) after one reminder,
   • Send final dunning notice (letzte Mahnung) from two reminders on.
3. Check To, Subject and Message. Norman fills in the text of the step in the invoice's language.
4. If you want, enter a Dunning fee (optional). Norman mentions it in the email and records it with the notice.
5. Click Send.

Norman counts every reminder sent, the automatic ones too. The dialog shows how many reminders have gone out for this invoice.

What your client receives

• The email comes from "Your company name via Norman". Replies go to the email address on your invoice.
• The invoice is attached as a PDF.
• The variables are filled in: Norman writes the amount and the dates the way the invoice's language writes them, for example "€1,190.00" and "15 Oct 2026".
• When online payment is on for the invoice, the email ends with a link to pay.

With Send a copy to me, you get a blind copy at your company's email address.

Related articles

• Send invoices by email
• Invoice status, drafts and payments
• Set up recurring invoices
• Cancel or correct an invoice