Careers at Norman
Founder's Associate
Full-time · Remote (Germany) · Native-level German
Applications open until 25 March 2027
About the role
Norman is building an AI accountant that helps small businesses manage invoicing, accounting, and taxes. We are a small team based in Berlin. As Founder's Associate, you work directly with the founders across the full customer loop. You talk to customers in German, help them get into the product, support them when they are stuck, and help them decide whether to buy: honestly, not with a hard sell. Beyond that, you take on business development, product feedback, and ops work that keeps Norman moving. This is a broad early-stage role across customer success, support, BD, product, and ops.
What you'll do
- Take inbound calls and chats with people who found Norman and want to know if it fits their business
- Run demos and guided walkthroughs in German, tailored to their workflow
- Help people onboard: setup, first tasks, and day-to-day product questions
- Identify product gaps and improvements from these conversations, and help get them to production
- Own the purchase conversation: clarify fit, handle objections, and help suitable customers decide and get started. There is no sales quota or commission today. Judgment and follow-through matter more than pressure.
- Support current users when they are stuck or considering next steps (customer support and success)
- Help with business development: partnerships, outbound experiments, and turning strong conversations into pipeline where it makes sense
- Use Norman every day, catch friction early, and feed clear examples back into product
- Work with the founders on product priorities: document recurring questions, objections, and workflow gaps, and help turn them into better onboarding, help content, and product decisions
- Take on ops work that keeps a small company running smoothly: process, tools, follow-ups, and light project ownership
- Help with webinars, short product videos, or a small community as we grow education around Norman
What we're looking for
- Native-level German (spoken and written) for confident, natural customer conversations
- Willingness to wear many hats in an early-stage startup: CS, support, BD, product feedback, and ops in the same week
- Strong listening: you ask useful questions, explain software patiently, and avoid jargon
- You learn products and processes fast and care why people (and systems) get stuck
- You stay organized and follow through across calls, tickets, BD threads, and internal ops
- Based in Germany
Nice to have
- SaaS or fintech experience, or experience with tools for Freiberufler and small businesses
- Familiarity with invoicing, bookkeeping, or German tax workflows; a tax qualification is not required
- CRM experience; you have done demos, support, partnerships, or light ops or project work before
- Interest in teaching in public: webinars, short videos, community
Benefits
- Work remotely within Germany
- Work directly with the founders in a small team: high ownership, real impact
- Broad mandate across customers, product, and the company, not a siloed role
- Your feedback and work show up quickly in how Norman grows
Sound like you?
Send us your CV or LinkedIn profile and a short note about your customer-facing or early-startup experience. Tell us why this role interests you and share one example of helping someone get unstuck: a customer, a process, or a product.