About the role
Help grow Norman in Poland, working directly with the founders. This role combines two areas: building trust with Polish customers and helping them succeed, and growth marketing. You will talk to entrepreneurs, help them get started with Norman, and create content that reaches the next customers. We are looking for someone based in Warsaw who is as comfortable on a customer call as they are coming up with the next video idea.
What you'll do
- Customer Success: run customer calls and product demos in Polish, guide onboarding, and help customers use Norman confidently day to day.
- Build customer relationships, answer questions, and coordinate problem solving with the team. Collect feedback and close the loop.
- Turn customer questions into clear guides, onboarding materials, and ideas for better communication.
- UGC: find creators, write briefs, coordinate collaborations, and give feedback on content for the Polish market.
- Creative work: develop and help produce short videos, scripts, social content, and campaign assets.
- Growth: launch small marketing experiments with the founders, measure their effect on customer acquisition and activation, and build on what works.
What we're looking for
- Fluent spoken and written Polish, with the ability to build trust with Polish entrepreneurs.
- English that lets you collaborate with an international team every day.
- Based in Warsaw or planning to relocate.
- You enjoy working with people, explain complex topics clearly, and follow through.
- You understand social media and short-form video, have an eye for strong creative work, and want to test your own ideas.
- You can organize your work, learn quickly, and evaluate the results of your efforts.
Nice to have
- Experience in Customer Success, customer support, or growth marketing.
- Your own content, social media projects, or collaborations with UGC creators.
- Familiarity with running a business in Poland, or an interest in fintech and AI.
Benefits
- Work directly with the founders on growing Norman in Poland.
- Own projects from the first idea and customer conversation through execution and measuring results.
- A small international team, quick decisions, and close contact with customers.
Sound like you?
Tell us briefly why you want to grow Norman in Poland. Include your CV or LinkedIn profile and, if you have them, examples of content, campaigns, or projects you have worked on.