Norman gives you full control over your data:

1. Full account deletion (self-service)
Users can permanently delete their account and all associated data directly inside the Norman app. The deletion is immediate, and all personal and financial data linked to the account is removed from our systems unless we are legally required to retain certain information (e.g., tax-related retention obligations under German law).

2. Full account deletion (support request)
Users may also request full deletion by contacting us at support@norman.finance. Our support team will verify the request and process the deletion.

3. Partial data deletion
If a user wants only specific data removed (e.g., individual documents, invoices, or uploaded files), we provide this on request via email. Partial deletion cannot be performed in-app and must be requested by contacting support@norman.finance.

4. Retention exceptions
Some data may need to be retained for a legally required period (e.g., tax or accounting records required under §§ 147 AO). In these cases, we inform the user which data cannot be immediately deleted and when it will be fully removed.